At The Giftie Company we pride ourselves on offering a top quality delivery service with fast turnarounds on even the trickiest items to create. We ask you read the following information to ensure there are no disappointments on dispatch times and delivery costs.
Our delivery timescales are dependent on the type of item we are creating for you. Ready-made items (non-personalised) can be dispatched much faster than an item that requires personalisation to make it unique to you. We have a general guideline below, although please note there are many reasons why the processing of an order may be delayed including incorrect or missing delivery details.
Although we try to catch any potential spelling errors, we do ask when ordering any personalised items that you check the spelling and punctuation entered before checking out. The same applies to the entry of delivery addresses.
General Delivery Guideline
Below is a general guideline on how long you might expect to wait for your item to arrive. Our delivery timescales are normally very quick, however there can sometimes be a delay with production, stock or our delivery service (Royal Mail or one of our couriers).
- Non-Personalised Items
- Dispatch Time: 1 – 2 Working Days
- Delivery Time: 1 – 3 Workings Days
- Maximum Wait Time (from order to your door): 5 Working Days
- Personalised Items
- Dispatch Time: 1 – 4 Working Days
- Delivery Time: 1 – 3 Workings Days
- Maximum Wait Time (from order to your door): 7 Working Days
General P&P Guidelines
We do our very best to ensure our items are packed securely for each delivery to arrive in one piece. If your item has arrived damaged please send us a clear photo of the damage by email to hello@giftie.co.uk so that we may resolve any issues as quickly as possible.
- Small Packages: ie. Cards, Prints, Cushion Covers, Etc
- Average postage cost: £2.00
- Medium Packages: ie. Mugs, Plaques, Wall Decals, Etc
- Average postage cost: £4.25
- Large Packages: ie. Canvas, Framed Prints, Etc
- Average postage cost: £5.75